Return and Refund

Art. 11. Right of withdrawal

11.1 In the event of a purchase on the Site or by telephone Order or by chat and email, unless otherwise indicated, you do not enjoy the right of withdrawal provided by art. 52 of the Consumer Code, even as a consumer, with reference to the sealed Product or Products that do not lend themselves to be returned for hygienic reasons or reasons related to health protection.

11.2 Without prejudice to the provisions of art. 11.1 if you are a consumer, you have the right to withdraw from the purchase contract of the Product without giving any reasons and without incurring costs other than those provided in the present article within the term of fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

• a. in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the Products;
• b. in the case of a multiple order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last Product;or
• c. in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.3 To exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw.

11.4 You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period. This communication must be sent as follows:

Email: contatti@marbec.it

It should be noted that since the burden of the proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with you, it is in your interest to use a durable medium when communicating your withdrawal to the Seller.

11.5 In case of exercising the right of withdrawal, you must deliver the Product to the registered office indicated in the epigraph to the present General Conditions of Sale.

11.6 The direct costs of the return of the Products are at your expense as well as the responsibility for the transport of the same.

11.7 If you withdraw from the contract, the Seller will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case not later than 14 calendar days from the day on which the Seller has been informed of your decision to withdraw from the contract. The refund will be made with the same payment instrument used for the initial transaction. In the event that you have returned the Products using a carrier of your choice and at your own expense, the Seller will be able to suspend the refund until the receipt of the Products or until you have demonstrated that you have returned the Products, whichever is earlier.

11.8 You are solely responsible for the decrease in the value of the goods resulting from a handling of the Product other than the one needed to establish the nature, the characteristics, and the functioning of the Product. The Product must in any case be kept, handled, and inspected with normal diligence and must be returned intact, complete in all its parts, perfectly working, complete with all accessories and package leaflets, with identification tags, labels, and disposable seal, where present, which are still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories of the Product.

11.9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of goods other than the one needed to establish the nature, the characteristics, and the functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to the such decrease in value. The Seller will notify you of the circumstance and the consequently reduced refund amount within 5 days from the receipt of the Product, providing, in the event that the refund has already been paid, the bank details for the payment of the amount due by the user for the decrease in value of the Product.

11.10 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. The Seller will notify the user within 5 (working) days from the receipt of the Product, rejecting the request for withdrawal. The Product will remain with the Seller at your disposal for the withdrawal, which must take place at your expense and under your responsibility.

11.11 In the event of a partial withdrawal from Multiple Orders, the amount of the delivery costs to be refunded in your favor will be quantified in proportion to the value of the Product that is subject to withdrawal. Therefore, if, for example, you have placed a total order of 200.00 Euros, which includes two Products, the first worth 50.00 Euros and the second worth 150.00 Euros, and you return the Product worth 150.00 Euros, you will be refunded an amount equal to 75% of the delivery costs incurred. In any case, the amount of the delivery costs to be returned will never exceed the amount actually paid.